By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them.
Intellectual Property
All content published and made available on this Site is the property of One Love Books Limited, unless otherwise specified. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of this Site.
Acceptable Use
As a user of this Site, you agree to use this Site legally, not to use this Site for illegal purposes, and not to:
- Violate the intellectual property rights of the Site owners or any third party to this Site; or
- Act in any way that could be considered fraudulent.
If we believe you are using this Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to this Site. We also reserve the right to take any legal steps necessary to prevent you from accessing this Site.
Sale of Goods
These Terms and Conditions govern the sale of goods available on this Site.
The following physical goods are available on this Site:
- Books
- Apparel
- Prints
- Homewares
We are under a legal duty to supply goods that match the description of the good(s) you order on this Site.
These Terms and Conditions apply to all the goods that are displayed on this Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from this Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on this Site:
- Credit Card
- Google Pay
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from this Site, the goods will be delivered through one of the following methods:
- UK Delivery; or
- International Delivery
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
Unless stated otherwise, you will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside the United Kingdom, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. Should your order be returned to us as a result of unpaid import duties or taxes, you will be reimbursed for the full value of your order minus the postage fee.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium;
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel, you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@onelovebooks.com or by post at One Love Books Limited, Unit 104, Buspace Studios, Conlan Street, London W10 5AP, United Kingdom.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on this Site for any of the following reasons:
- Good does not match description;
- Good is the wrong size; or
- Good does not meet the purchaser’s expectations.
Returns
Returns can be made by mail to One Love Books Limited, Unit 104, Buspace Studios, Conlan Street, London W10 5AP, United Kingdom.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of this Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless One Love Books Limited and our directors, officers, agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of this Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate this Site and the way we expect users to behave on this Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Email: info@onelovebooks.com
Mailing address: One Love Books Limited, Unit 104, Buspace Studios, Conlan Street, London W10 5AP, United Kingdom.
Effective Date: 1st day of September, 2025